Testimonials
What Our Customers Say
(And Why They Won’t Stop Talking About Us)
A backyard should be more than just space—it should be a gathering place, a retreat, a statement. And judging by what our customers have to say, we’ve been nailing it.
Between breathtaking transformations and jaw-dropping craftsmanship, we’ve helped thousands turn their backyards into something extraordinary. But don’t take our word for it—let the reviews do the talking.
Swipe through our Google Reviews below—because 5 stars just feels right.
Trustindex verifies that the original source of the review is Google. Our experience with Western Timber Frame was excellent! It started with our sales representative Scott six months ago, who gave us a free pergola estimate and gave us space to think about it. We turned him down at the time, since we had drainage and other landscaping issues to solve before we could install a pergola. He graciously accepted our decision, which made us want to get in touch again when we were ready to install the pergola. Our project manager, David was easy to work with. He coordinated with our other landscapers to install footings in the middle of them redoing the paver patio. He also coordinated with them to find a way to install the posts, such that the wood would stay dry on top of the patio, but also we wouldn't be damaging the paver stones by putting screws in them. He also recommended an electrician who was able to wire our pergola to a nearby outdoor outlet. The installation crew was fast and detailed. They installed the pergola and touched up the paint in four hours! They were happy to have me point out spots to touch up. From when we signed paperwork to full installation and final walkthrough, it only took 4-6 weeks. We love the warranty as well. All-in-all, we had an excellent experience with Western Timber Frame. We are happy with our investment and would highly recommend them.Trustindex verifies that the original source of the review is Google. Western Timber Frame is awesome! Beautiful job on my deck and pergola install. Very detailed oriented, responsive and worked with me on the unanticipated re-deck foundation due to rotting joists from 2007 deck. Also hooked me up with a solid electrician. Would highly recommend to anyone! Shout out to Tyrell and Brian, the two fellas I worked with!Trustindex verifies that the original source of the review is Google. We installed a pergola about 10 years ago. I noticed recently that one of the main boards for a privacy lattice had a big split in it. They offered to come out and check to see what could be done. They decided to replace that board and repair some of the broken lattice slats because there's a lifetime warranty. David and his team were awesome to deal with. They worked well with us to get the pergola back to their standard. David was so nice and so was his team.Trustindex verifies that the original source of the review is Google. Great quality products and we had the opportunity of meeting the owner. It's obvious there is a culture focused on delivering a great product.Trustindex verifies that the original source of the review is Google. We now have not one but two Western Timberframe structures that we LOVE! The first one was built in 2022 and we just held a wedding reception using the 20 x 20 pergola as the reception area for the bride and groom and staging for the first dance. Just this winter, 2024, we added a pergola to our back patio. It complements our large pergola beautifully! From the salesman who first knocked on our door to the creators who helped us realize our dreams, to the construction team, to the team who reached out to do the scheduling, everyone has been great! Dave has been particularly helpful in replacing some faulty pieces(some Trex pieces on the skirting) on our original pergola. A-MAZING! THANKS, DAVE, YOU'RE THE BEST! Our pergolas are beautiful!Trustindex verifies that the original source of the review is Google. Darren Dum did a fantastic job for us from start to finish. He helped with the planning amd saw the project all the way throughTrustindex verifies that the original source of the review is Google. We had Western Timber Frames create a pergola for our outdoor kitchen and they did a fabulous job! They showed up on time, cleaned up after themselves, were respectful of our existing plants and trees, and the color matched perfectly to our deck. We had one of our corbels split and they came right out to take care of it. Not only did they replace the one with the split but they replaced ALL four of them to make sure we didn’t have any future problems. We would recommend them to anyone and plan to have them return for another project we have in mind for our yard. Love it!Trustindex verifies that the original source of the review is Google. Darren was amazing! The timber frame we had installed looks incredible! The quality and construction look like it will last for hundreds of years… Darren does a great job coordinating, scheduling and follow up through the entire process. I would absolutely recommend him and Western Timber Frame to anyone in the market!
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